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ReaderMD Support

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Questions, bug reports, and feature requests are welcome. We read every message.

Contact

Email: support@tentstudios.com

Please include:

  • The macOS and Safari version you’re running
  • The URL of the page you were trying to extract (if applicable)
  • A description of what you expected vs. what happened

Quick troubleshooting

The toolbar icon isn’t showing in Safari

Open Safari → Settings → Extensions and make sure ReaderMD is enabled. You may also need to restart Safari after installing.

Extraction is empty or wrong on a specific site

Some sites use unusual layouts that defeat automatic extraction. Try this:

  1. Select the article text with your cursor.
  2. Click the ReaderMD toolbar icon.
  3. Your selection will be captured as formatted Markdown.

Keyboard shortcuts aren’t working

Command-C and Command-S only work while the ReaderMD popover is open and focused. Click inside the popover first, then use the shortcut.

I don’t see the Markdown I expected

Open Settings in the popover and check your frontmatter format. If you’ve set it to “None,” no YAML will appear. The filename format setting also lives there.

Known limitations

  • ReaderMD can only extract content visible in your browser. It cannot bypass paywalls or render content that requires login on another domain.
  • Some single-page JavaScript apps may require a full page load before extraction works.
  • Video and image-heavy sites may return an empty extraction—try selecting a specific region of text first.

Reporting bugs

The best bug reports include:

  • A URL that reproduces the issue
  • What you expected to happen
  • What actually happened (a screenshot helps)

Send them to support@tentstudios.com.

Feature requests

We’re a small studio building tools we want to use ourselves. Feature requests aren’t guaranteed, but we read them all and they shape the roadmap.